Identify and discuss a concept or tool that can be used for


1. What types of information technology do you as a student use on a regular basis? How might your life be different if this technology were not available to you?

2. Select a company with which you are familiar. Discuss how you think it uses a balanced scorecard or other strategic focus to achieve superior results and to create a competitive advantage

3. Managers must be able to diagnose both a company's external and internal environment to succeed in developing a successful strategy. Identify and discuss a concept or tool that can be used for assessing a company's external environment.

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Operation Management: Identify and discuss a concept or tool that can be used for
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