Identify and describe the best and the worst services capes


1. Identify and describe the best and the worst services capes you have encountered. Why do you consider these the best and the worst? Discuss in the context of what you have learned about facility design/servicescapes in this module.

2. Explain the impact that drug laws have had upon racial minorities and women. Use research to support your response.

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Operation Management: Identify and describe the best and the worst services capes
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