Write your response in 800-1000 words.
-Identify a product that could be sold within either the Tourism or Hospitality industries
-Identify five different ways that you could source information about this product. (Do not only focus on the internet).
-Discuss why “complaints are a gift”
-Explain how you should handle a customer complaint
-What should the weight be displayed on a set of scales prior to weighing or measuring goods?
-Describe the differences in each of the following customers buying needs and wants.
a. A woman in her late 30s (middle income earner) who has indicated an interest in both fashion and fitness
b. A male in his mid 20s who is looking to purchase a mid-priced jewellery item for his girlfriend