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Hundreds of a banks customers have called the customer

Question: Hundreds of a bank's customers have called the customer service call center to complain that they are receiving text messages on their phone telling them to log on to a Web site and enter personal information to resolve an issue with their account. What action should the bank take?

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Management Theories: Hundreds of a banks customers have called the customer

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Management Theories: Hundreds of a banks customers have called the customer

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