HUMAN RESOURCES IN HEALTHCARE
Managing for Success, Third Edition
Writer: Bruce J. Fried and Myron D. Fottler, Editors
Price: $25
Preface ................................................................................................... xv
1 Strategic Human Resources Management ......................................... 1
Myron D. Fottler, PhD
2 Healthcare Workforce Planning ...................................................... 27
Thomas C. Ricketts, III, PhD
3 Globalization and the Healthcare Workforce .................................. 47
Leah E. Masselink
4 Healthcare Professionals ................................................................. 71
Kenneth R. White, PhD, FACHE; Dolores G. Clement, DrPH,
FACHE; and Kristie G. Stover, PhD
5 The Legal Environment of Human Resources Management ........... 99
Beverly L. Rubin, JD, and Bruce J. Fried, PhD
6 Workforce Diversity ..................................................................... 145
Rupert M. Evans, Sr., DHA, FACHE
7 Job Analysis and Job Design ......................................................... 163
Myron D. Fottler, PhD
8 Recruitment, Selection, and Retention ......................................... 197
Bruce J. Fried, PhD, and Michael Gates, PhD
9 Organizational Development and Training ................................... 237
10 Performance Management ........................................................... 257
Bruce J. Fried, PhD
11 Compensation Practices, Planning, and Challenges ....................... 281
Howard L. Smith, PhD; Bruce J. Fried, PhD;
Derek van Amerongen, MD; and John D. Laughlin
12 Employee Benefits ....................................................................... 319
Dolores G. Clement, DrPH, FACHE; Maria A. Curran;
and Sharon L. Jahn, CEBS, CMS
13 Health Safety and Preparedness .................................................... 347
William Gentry
14 Managing with Organized Labor ................................................. 359
Donna Malvey, PhD
15 Nurse Workload, Staffing, and Measurement ................................ 393
Cheryl B. Jones, PhD, RN, and George H. Pink, PhD
16 Human Resources Budgeting and Employee Productivity ............ 433
Eileen F. Hamby, DBA
17 Creating Customer-Focused Healthcare Organizations
Through Human Resources ......................................................... 451
Myron D. Fottler, PhD, and Robert C. Ford, PhD
18 Present Trends that Affect the Future of Human Resources
Management and the Healthcare Workforce ................................. 479
Bruce J. Fried, PhD, and Myron D. Fottler, PhD
Integrative Cases
1 Reduction in Force at Sierra Veterans Affairs Medical Center ........ 501
Sarah Huth and Sara Hofstetter
2 Management Challenges of a Customer Service Center ................ 511
Andy Garrard and Heather Grant
3 Performance Feedback Now and Then ......................................... 523
Lee Ellis, Dawn Morrow, and Adia Bradley