Question 1: Describe some of the fringe benefits relevant to the hospitality industry.
Question 2: Describe the main issues and concerns which human resource management might have with staff discipline in the hospitality industry. Give reasons for your answer.
Question 3: Illustrate the main distinct areas of law affecting employment under the given headings:
a) Before employment.
b) Starting employment.
c) During employment.
d) Termination.
Question 4:
a) Identify main criteria which you would expect to find comprised in an appraisal form.
b) Compile a list of guidelines which an interviewer could use as a checklist when conducting an appraisal interview.
Question 5:
a) What are the major objectives for Human Resource planning?
b) Outline why keeping Personnel Records about staff is necessary to Human Resources.
Question 6: What constitutes a service providing from a customer’s perspective?
Question 7:
a) Design an appropriate application form that clearly points out the main information which an applicant would be expected to supply when applying for a job.
b) Outline the procedures which would be followed by Human Resources when recruiting a new member of staff.
Question 8: Explain with examples how one culture might differ from the other in the hospitality sector.