1. As a supervisor, explain thoroughly how you would mediate a conflict with two employees who are at these maturity levels: Both employees are at the opportunist level. Both employees are at the goal level. One employee is at the opportunist level and another at the goal level.
2. A manufacturing company has been inspecting units of output from a process. Each product inspected is evaluated on six criteria. If the unit does not meet standards for the criteria it counts as a defect for the unit. Each unit could have as few as zero defects, and as many as six. After inspecting 2,400 units, they discovered 43 defects.
What is the DPMO measure for this process? (Round your answer to the nearest whole number.)