Assignment
Answer the questions in Case Study: Operations objectives at the Penang Mutiara
1. Describe how you think the hotel's manager will:
(a) make sure that the way he manages the hotel is appropriate to the way it competes for business;
(b) implement any change in the strategy;
(c) develop his operation so that it drives the long-term strategy of the hotel.
2. The case describes how quality, speed, dependability, flexibility and cost impact the hotel's external customers. Explain how each of these performance objectives might have internal benefits.
Format your assignment according to the following formatting requirements:
1. The answer should be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides.
2. The response also include a cover page containing the title of the assignment, the student's name, the course title, and the date. The cover page is not included in the required page length.
3. Also Include a reference page. The Citations and references should follow APA format. The reference page is not included in the required page length.
Attachment:- Case-Study.rar