Assignment task:
Medical assistants have long been encouraged to act as patient advocates in the ambulatory care setting. Given their multilevel training, medical assistants can help patients navigate through a wide variety of confusing issues. Let's think about how you could help a patient and family navigate the following scenario:
Mrs. Kate Glasgow is an 82-year-old patient in the primary care practice where you work. Mrs. Glasgow recently suffered a mild cerebrovascular accident (CVA), and her son is trying to help coordinate her care. Mrs. Glasgow does not understand when or how to take her new medications; she is concerned about whether her health insurance will cover the cost of frequent clinic appointments and assistive devices; she doesn't understand how to prepare for an MRI the provider ordered; and she dislikes having to have blood drawn every week. Based on what you have learned about the job description of a medical assistant, how can you help navigate Mrs. Glasgow and her family through this complex and challenging medical regimen? What specific actions could help Mrs. Glasgow and her son mange her care?