Problem:
A new nurse manager has been transferred to a new unit and charged by administration to address several issues on the unit, including understaffing, an increase in falls, and an increase in catheter-associated infections. The new nurse manager has instituted a lot of new protocols all at once, leading to dissatisfaction among the staff. The nurse manager calls the charge nurse into his/her office to discuss the issues related to staff dissatisfaction. o Think about the following for the discussion: How are you going to open the conversation? How are you going to approach the situation about staff dissatisfaction? What positive things can you try to draw out of the conversation? How are you going to thank the charge nurse for providing feedback? What are you going to list as the next steps in trying to improve staff satisfaction? o Remember nonverbal communication • Significant "Other": Charge nurse o Consider what the types of information the charge nurse will share during the meeting. Some possible examples include: Nurses are tired of someone new coming in and always upsetting the way the unit is operating Nurses are frustrated that changes were made without their input (include which specific changes have displeased