Problem
Case: Conflict Resolution Techniques
You have been hired to intervene as a conflict mediator in a dispute between the Nuevo Comienzo company and the Las Américas community. It arose from the claim of the residents of this community that Nuevo Comienzo intends to be established in their locality "without having been consulted, not knowing if there is a study that guarantees that the establishment of the company will not go against the protection of the environment and that they intend to create jobs without them being able to compete on equal terms to occupy them". For this reason, they have carried out several protests and threaten to prevent the workers from entering if their claims are not properly addressed. For their part, the directors of the company rejected these allegations, but they have refused to communicate directly with the residents of this community and to deliver the requested environmental study, given the negative attitude that the residents have presented. The purpose of your intervention is to facilitate dialogue between the parties and explore the possibility of establishing an agreement without the need to go to court.
Choose one of the conflict resolution techniques and apply it to this dispute to try to find a definitive solution to it. Answers:
1. How would you apply the selected technique to promote dialogue in this controversy?
2. Identify the conflict resolution technique and explain why you selected it.
3. React to a classmate's answer showing the theoretical bases of why you agree or disagree with it. Preferably you should choose someone who has applied a technique different from yours.