Case study: Problems at the Zoo
Judy Ellsworth has been looking forward to this day several months. Mark Hasbrow, a visiting executive from one of Judy's company's biggest customer is visiting the headquarters and wanted to take in some attractions around the twins cities. Judy decided to make him to see the renowned Minnesota Zoo. After spending an hour walking all around the grounds with binoculars, Mr.Hasbrow threw up his hand. " I'm afraid I'm not very impressed with your choice of tour options", he declared. "This is the most ridiculous zoo I've ever seen...I'm exhausted and haven't been able to see but two animals since the beginning of this tour. This has been a complete failure!
1. How would you use LSCPA to reduce the tension of this situation and present a solution to Mr Hasbrow 's objection? Discuss each steps of Listen, Share,Clarify, Present and Ask.. providing statement for each step.
2. How would you use the 5step problem solving process in the "Present "step of LSCPA? Briefly discuss each step of the process (make it easy for your reader to find your approach to each step in the process and apply concepts from our text).