How would you use herzbergs two-factor theory to motivate


Suppose you manage the customer-service department of WebCast, a company that provides TV, telephone, and Internet service to households in the northern part of your state. How would you use Herzberg's two-factor theory to motivate your crew of installation experts, who go to people's homes and set up their TV/phone/Internet service?

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Operation Management: How would you use herzbergs two-factor theory to motivate
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