Select a topic that interests you. This topic might be the latest in wireless technology, sports, cooking, gardening, childcare, entertainment, etc.
Prepare a brief, one paragraph summary about this trend.
Identify the customer service/support needs for this industry/business/trend.
What issues will need to be addressed for customer support/service?
How would you structure support? For example, would you offer web based support? Explain your response.
Assume you are the hiring manager. What specific skills would an applicant need for this type of service/support position? What would you look for in an applicant?
How would you train and monitor support personnel?
What is your forecast for this particular trend/business/industry 10 years from now?
When you reply to your peers, analyze their trend and their needs for customer support/service.
Cite any external resources that you might use with APA citation.