1. As this conversation develops, it turns out that these units are the lowest scoring in patient satis- faction, nursing satisfaction, and readmissions. Suggest to the CNO what you would do if you were in senior management?
2. How would you select and prepare nurses for managerial roles? What does a nurse manager need to know? How does he or she get that knowledge?
3. In view of the national threat of a nursing shortage, outline a strategy to ensure an adequate sup- ply of nurses in your HCO. What short-term and long-term actions would you propose to senior management?