Problem
There is a new update to a grading system. In your EdTech leadership role, you were tasked with the summer PD for all teachers. There were a lot of sessions, and, although it was a lot of preparation and work, you used best practices and everyone received an excellent PD experience!
Today, you received an email from Toni, the Dean of Students at the school. There is not a courtesy salutation, just the following two sentences.
How would you respond to the following email?
"I am really struggling with entering the grades. I do not feel successful with this one class."