Topic - Design of Processes
- Think about the last time you were at a quick service restaurant (inside or drive-thru), coffee shop, convenience store, or grocer during a busy time of day. Think about what the queue was like, the procedures in place to serve and process customers, and how long these processes took.
- Write a paper of approximately 750 words that answers the following questions:
o How would you measure the efficiency of the process?
o What key design principles appeared to govern the effectiveness of this establishment's process?
o What bottlenecks to service do you remember (what took the longest time)?
o How long would the queue need to be before you would decide that it was not worth your time to join?
o What changes to the establishment's process would you recommend?
- Format your paper using APA guidelines.
- Include a minimum of two sour
- Course text- Operations management (7th ed.) ISBN: 978-0-2737-7620-8
Operations Strategy and Design of Processes Readings:
(video) (2009) Food & Beverage Manager Operations Management A Hotel face Study Warns on Demand?
- (Video) (2009) Hotel General Manager Operations Mammon: A Hotel Case Study (Films on Demand)
- (Video)(2009) Hotel Operations Strategic Planning Operations management A Hotel Casa Study !Films on Demand
- (Video) (2009) Operations Management operation Management A Hotel Case Study (Films on Demand)?
- Janowitzn(2012,may)blanks tom the do-it-yourself true Wall Street Journal C1