1. Identify three major benefits that an institution of higher education would likely gain from the use of an effective ERP system.
2. Identify and briefly discuss the key factors that often lead to a failed ERP project.
3. How would you distinguish between ERP, CRM, and SCM? Why do some organizations elect to implement CRM and SCM software applications independent of their ERP software?
4. What are some advantages of having the ERP software provider also fulfill the role of system integrator and support provider? What are some disadvantages of this approach? In general, would you recommend using the ERP software provider to fulfill all three roles? Why or why not?