Case Study : Manufacturing and Service Processes : Loganville Window Treatments
1. As of 2015, what type of manufacturing process did LWT appear to be using? hat level of customization was it of fering? Where was the point of customization?
2. Using Table 3.2 and Figure 3.12 as guides, how would you describe the service side of LWT's business prior to 2016? What were the managerial challenge?
3. What type of manufacturing process is needed to support the changes proposed by Chuck Keown? What level of customization will LWT be offering? Where will the point of customization be?
4. Using Table 3.2 and Figure 3.12 as guides, how will the service side of the house change in 2016? What will the new managerial challenges be?
5. Develop a list of 8 to 10 things that must happen in order to accomplish the changes Chuck Keown envisions. Will the new business model be more or less difficult to man age than the old one Justify your answer.