You are a hospital administrator in a 200 bed community hospital. The Chief Nursing Officer (CNO) assigned you to manage a team of nurses in the Labor and Delivery Department. The morale in this department is the lowest of any department within the hospital and employee turnover is increasing. You met with each Labor and Delivery team member and found that a nurse (Mary) has been very disruptive to the team. Employees have consistently described Mary as insulting, belligerent, and undermining. You have observed that Mary’s behavior is highly disruptive. Mary has been with the hospital for over 14 years and she has won many patient care awards. Mary’s patient satisfaction scores are the highest of any nurse within the Department. Mary is also the wife of Dr. Johnson. Dr. Johnson is one of the most powerful and respected physicians in the hospital and produces the highest hospital revenue.
Analysis Assignment:
Within your first Post address the following. (2 Points)
In your role as the hospital administrator over the Labor and Delivery Department, what would you do?
How would managers approach this situation differently than leaders?
Think of a time where you experienced a person that was difficult and disruptive. What did you do? Considering your reading and video assignment, how would you approach your experience differently?