Question:
You work for a large "social networking" company which has recently introduced a one-to-one chat mechanism, promising that they will never censor conversations.
Users are now reporting that their friends'' computers are being compromised by malicious software. When users click on links within messages sent by this malicious software, their machine is also compromised, and spreads the infection still further.
A crisis meeting has decided that the chat software must be modified to block this "worm" behaviour.
As manager of this project, how will you approach the development, how will you estimate how long the task will take, and how will you establish that your solution is safe to deploy?