Problem
A. Here are four questions often raised by patients, health insurance stakeholders, and caregivers. What are the answers HCO leaders should convey?
a. How do I know care here is any good?
b. Why are six dimensions (care that is safe, effective, patient-centered, timely, efficient, and equitable) of excellence necessary?
c. How well does this HCO achieve high reliability and a culture of safety (i.e., catheter-associated urinary tract infections, patient falls, and so on are pushed to zero)?
d. Why is it important that patients have an interprofessional team with perspectives from various health professions?
B. As a leader training new first-line leaders, how would one help them understand the following question: What do patient management guidelines contribute to care?