Problem: Having read this module's required texts, please respond to both questions below in one post (number your response based on the questions below). In addition to your answers to the questions, please create one open-ended question that relates to your discussion in this discussion topic. This question could be something that you considered when reading the chapters and reviewing other sources, or something you've experienced that is conflicting with, or similar to the material.
1. Among the forces that necessitate organizational learning in the 21st century (Chapter 1, Noe), which are the top two that you think are most relevant to today's "real world," and why? Please provide reference to the reading, and any related examples to support your discussion.
2. One of the nine forces is "Customer service and quality emphasis" (Chapter 1, Noe). Relative to quality service, Noe presents and discusses the Malcolm Baldrige National Quality Award and, in that discussion, states that "The Baldrige Award winners usually excel at human resources practices, including training and development." Describe how you see that training and development would impact an organization's customer service and quality emphasis.