Task:
1. Write a reflection paper about a time you were unable to handle a conflict and how would you handle a similar situation now.
2. Which conflict resolution skill would you use? Why?
3. What kind of communication technique would you use?
4. How have your choices affected your work and relationships?
5. What will future success look like to you?
Remember, for Daniel Goleman, Emotional Intelligence (EI) is the ability to understand and manage our own emotions and those of the people around you The five elements of EI are:
1. Self-awareness.
2. Self-regulation.
3. Motivation.
4. Empathy.
5. Social skills.