How to measure performance of nursing department


The stated purpose of the nursing profession is to "deliver excellent care to each patient through the management of resources and to maintain a professional work environment to ensure competence and satisfaction." In managing nursing services as a CNO, COO, or CEO, how would you measure the performance of your nursing department toward meeting this purpose? List specific dimensions and provide specific examples for the type of healthcare facility that you would like to manage (hospital, clinic, long-term care, home care, or other).

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