How to conduct an investigation it should include the

Question

1. How to conduct an investigation. It should include the following elements:
2. Reviewing the initial complaint: What are the items you should look for in a compliant to determine validity?
3. Notifying the appropriate upper management of the complaint unless they are implicated in the complaint: What are the steps to take to determine who is involved?
4. Obtaining additional information as necessary and developing a plan for the investigation: What other items are important to the investigation?
5. Conducting interviews with staff, residents and/or management: Delineate the types of questions to ask in the interview.
6. Determining if the allegations are substantiated or unsubstantiated: Identify criteria to determine if substantiated or unsubstantiated.