Discussion:
Using one of the two formulas cited in this module calculate the correlation coefficient using the following values presented below. Once you have completed your calculation, discuss the following: Is there a statistically significant correlation between customer service attitude scores and number of overtime hours? State the research question and testable hypothesis. Interpret, discuss, and support your findings with at least two other classmates.
|
Customer Service Attitude Scores
|
OT Hours
|
|
5
|
1
|
|
10
|
6
|
|
5
|
2
|
|
11
|
8
|
|
12
|
5
|
|
4
|
1
|
|
3
|
4
|
|
2
|
6
|
|
6
|
5
|
|
1
|
2
|