Assignment
You have been hired as Chief of Staff by Anne Mulcahy, CEO of Xerox and then remained as Chief of Staff to Ursula Burns.
You have an overview of the company (as detailed in the case Section 6.5 of the textbook) and you are asked to provide thought leadership and direction on the following:
I. What are the challenges of managing Xerox - a global workplace with diverse demographics and diversity? How would you propose addressing them?
II. How should Xerox assess person-job fit when hiring? What methods do you advise the CEO to adopt to ensure that the right personality profiles are hired?
III. You have learnt that there are 8 key factors that contribute to job satisfaction and organizational commitment.? How will you approach these? What will be the effect on organizational citizenship behaviours?
IV. You have, over your career, successfully used the 5 theories of motivation in various circumstances. Which of these theories or a selection of these theories would you adopt for Xerox? Share your reasoning for this.
V. List and describe ways in which you could increase the justice perceptions of: procedural, interactional and distributive justices to ensure company wide motivation?
VI. As you are aware, Xerox sells print and digital document products and services in more than 160 countries and with 130,00 employees. How would you propose that the company uses the job characteristic model and its five dimensions to improve outcomes?