Problem
You are the team leader of a quality improvement team that has worked to redesign the work processes of your organization. The team is made up of people from all over the organization. Although this project is critical to the organization, team members only devote a portion of their time to it. For the past six months, the team has met on a regular basis. Participants' levels of commitment and motivation have been highly variable.
Some team members complain that their managers are unconcerned about the team's work.
The management received the team's suggested changes last week, but there were differing reactions. It is obvious that some organizational departments will find it simpler to adopt and apply the recommendations than others. It is challenging to assess the proposal's financial impact because the benefits of the changes primarily improve customer service. This proposal was the result of a lot of work by your team, and you want to see them recognized for it.
Task
a) How should the performance of the team be assessed?
b) How can the team leader (you) best recognize the team members?
c) How should the rewards be given out?