How should ceo address safety concerns related to products


Problem

I. Discuss the choices one may make and identify the four biases associated with this case (cite your simulation reports, outside references and your textbook). Some questions to consider:

i. Why did one make those choices? Which kinds of information did one use to make these choices? Which decisions seem challenging? Why? Was there any additional information one would like to have before making a choice? Why or why not? If one may have identified something, describe the information source and why one would believe it would help. How did the biases affect judgement and decision making?

ii. While encountering the four biases in life, what strategies could one employ to ensure that one does not fall into these biases in one's professional/personal decision making?

II. Consider the media's reaction to this crisis. How should the CEO address safety concerns related to these products?

III. Conduct an Internet search on product safety crises. Identify a company who experienced a similar crisis (cite your references). Describe it. Did the company handle the situation well? Why or why not?

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