Task: For the context of this question, think about any organizational change process having the following general characteristics: 750 to 1000 words
• The change will produce a major cross-functional impact in the organization; most business functions will have to make alignments to their own areas to make the change successful. Examples of such changes include entry into major new markets, expansion of global operations, major acquisitions and/or mergers, major organizational restructuring, major efforts to change the culture of the organization etc.
(As you proceed with this question, you can either select a specific change example or you can develop your response in a more generic way).
• The change involves numerous stakeholders, some of whom may have interests that could result in various forms of resistance to the change
• The change needs to occur in a relative short time period (let's say 1 year).
• The change occurs in a US based moderately sized corporation (1000 employees and gross revenues of 1.5 billion)
Consider the change context above. If you have chosen to limit your response to a specific context, indicate the type of change you have selected. If you are responding to the question using a generic change context, indicate that in the first part of your answer.
Next, imagine that you are a consultant to this organization. Develop a paper that lists recommendations on how they should proceed with the change process. This paper would include the following sections:
• How should the change be introduced?
• How should a sense of urgency be fostered? How should fear be dealt with?
• What role should leader's play in facilitating the change? Who else should be involved in the change process and what roles might they play?
• What strategies should be used to elicit stakeholder support?
• What strategies should be used to counter resistance to change on the part of some stakeholders?
• How should metrics be used?
• What other "best practice" recommendations would you offer?