1. How robust is Uber's operating model? Where are the weak links in its service model? Is Uber vulnerable? In what way?
2. Uber is notoriously aggressive in its business tactics. It frequently operates without getting regulatory approval and it often ignores legal concerns; as a consequence, the company has become a lightning rod for criticism. Do you agree with Uber's aggressive tactics? Is there a more diplomatic way for Uber to conduct its business? Should Uber be taking more of a "tiptoe" approach when it enters new markets?
3. Do you agree or disagree with Uber's surge pricing policy? What are the reasons it can be perceived as unfair? What does it mean to say that a pricing policy is exploitative? What are the risks of the policy to Uber? Given these risks, should Uber modify its policy? Defend your answer.