How positive and poor customer service can affect consumer


Write a three page research paper not including the title page and references, covering one type of venue in the hospitality industry. The paper should cover the following topics:

How technology is utilized in the venue

Career opportunities within the venue

Marketing strategies within the venue

How positive and poor customer service can affect consumer behavior within the venue

The importance of competent communication and decision making in the venue and how the concept of control is used in the venue.

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Business Management: How positive and poor customer service can affect consumer
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