Assignment task:
In Houston Airport, the management increased the total waiting time for patients, but the complaints about waits dropped significantly. That was because they increased the occupied wait amounts while decreasing the unoccupied waits significantly. Give another example where the people's perception can be explained by the observation that the occupied waits are shorter than unoccupied waits.
In Houston Airport, the administration extended the overall waiting time for passengers, yet witnessed a notable reduction in complaints about wait times. This can be attributed to the fact that they increased the time passengers spent engaged in activities while reducing the unoccupied wait time considerably.
Can you provide another scenario where people's perception can be explained by the observation that occupied waits are shorter than unoccupied waits?