Discussion
TEXT BOOK : C. Langley; C. John Langley; Robert A. Novack; Brian Gibson; John J. Coyle (2016) Supply Chain Management (12th Edition). Publisher: Cengage South-Western
Chapter 8 Order Management and Customer Service
After reading and reviewing this week's text. Reflect and discuss the following questions:
1. Explain how order management and customer service are related.
2. Describe the two approaches to order management. How are they different? How are they related.
3. What is the role of activity-based costing in customer relationship management? In customer segmentation?
4. Compare and contrast the concepts of order-to-cash cycle time and order cycle time.
The response should include a reference list. Double-space, using Times New Roman 12 pnt font, one-inch margins, and APA style of writing and citations.