How new technology such as the internet software etc has


1. How new technology such as the Internet, software, etc. has changed Management Control Systems (MCS) in organizations. What do you see at the positive outcomes of these changes?

2. How does Deming’s definition of quality – A product or a service possesses quality if it helps somebody and enjoys a good and sustainable market --compare with the definitions of quality.

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Operation Management: How new technology such as the internet software etc has
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