Before a project charter is prepared, the customer or client must clearly define the problem, opportunity, or need. The customer must quantify the issue or opportunity for you to understand the expected benefits of the solution and the costs associated with solution implementation. What types of tools and techniques might you utilize to quantify the issues and benefits to the organization? What process steps might you utilize to validate your findings? How might you show this project information to the client or customer or their project selection board once you have compiled it?