How might you best motivate a service employee

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How might you best motivate a service employee - by

Question: a) How might you best motivate a service employee - by empowerment, by engagement or by money? Discuss, and justify your response.

b) If a complaint from a customer to a supplier is considered a gift, then why do organisations not receive more of them? Discuss, and justify your response.

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Management Theories: How might you best motivate a service employee - by

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