A new worker has joined the team. The person is an overseas born migrant who has good English skills, but has a strong accent and is difficult to understand. The person is not confident in communicating effectively in English and as a result, is very shy and reserved within the work team. The person has been employed as a basic production line worker.
You, the manager, discover the worker has qualifications from overseas as an engineer. You would like to make greater use of these skills in the work team; however, you feel that the difficulty in communication could cause conflict amongst the co-workers who might not understand what is being said.
Respond to the corresponding questions below.
How might you as the manager make use of this person's skills and experience, to the advantage of the company, without causing conflict within the team or creating additional distress for the worker?