Problem
Case Study: As a nurse for many years, Callie Thompson's understands that knowledge of Medicare coverage guidelines for service was critical to the financial success of the hospital facility. Callie knows that today's nurse needs extensive knowledge of health care reimbursement guidelines and the economic influences on professional practice to provide quality patient care. Recently, hospital's patient satisfaction scores have dropped 20% in several areas of the hospital to include the unit she works on.
Answer the following Questions:
A. How might the social and emotional wellness of Callie be challenged as a result of the patient satisfaction results? (Explain)
B. What are some strategies that Callie could use to improve the wellness challenges above?
C. Review definition of Occupational Wellness from the first lecture if needed. How does a unit not meeting HCAPPS (satisfaction) or budget constraints impact the occupational wellness for Callie? (Explain)
D. What are some strategies to improve the occupational wellness for Callie? (Explain)
E. Once Callie identifies how to improve her wellness as an individual, how might she go about improving the wellness of the unit she works on when the unit is not meeting HCAPPS or budget constraints? (Explain)