Advanced Quality Management and Performance Improvement in Healthcare
We explore the vision of a Lean hospital. When is a hospital Lean? What would a Lean hospital look like? What would it be like to work at a Lean hospital?
As you reflect on chapter twelve, think about and respond to the following questions:
(1) How might people react to a goal of "zero" or "perfection"?
(2) How are some patient-centered goals complicated by the payer system and financial incentives in our country?