Problem
a) Should the informal communication network of an organization (e.g., rumour mill, grapevine) be monitored and managed, and why might managers want to this? How might information gleaned from the grapevine help or hinder some of the other topics we've covered in the course? Why do you think information travels so fast through the grapevine, and what drives this?
b) Due to the complex nature of the communication process, it is relatively easy to misinterpret verbal and nonverbal messages. Has this ever happened to you? Describe what took place and your reactions to the incident (i.e., briefly share the circumstances leading up to the event, the messages sent, your interpretation, and what happened next).