Assignment task:
Among the most primary and vital functions of medical office management is scheduling appointments. Proper scheduling keeps the patient flow at a satisfactory pace for the provider and all office personnel and promotes a good professional working relationship. Electronic appointment scheduling software (practice management) has been replacing paper appointment books at a rapid pace with the widespread adoption of EHRs.
Consider the following scenario: A mother arrives in the office around 11:00 a.m., demanding an appointment immediately for her child, who is quiet but alert. The child has been seen before. The mother states that the child has a temperature but denies nausea, vomiting, diarrhea, or other signs or symptoms. The office has been busy all day, with several interruptions calling the doctor away. The provider will be seeing patients in the afternoon, and there are a couple of same-day appointments available on your schedule. You offer her an appointment for later that day, but she insists that it must be now.
How do you handle this situation?