Problem
• Who are the customers within the municipal recycling supply chain? Start by creating a SIPOC diagram centered about the MRF. Note both material and information components.
• What are the key objectives of the municipal recycling process and how could they be measured?
• How may the three approaches to quality as personified by Deming, Juran, and Crosby be applied to the situation at the MRF?
• Take the position of Perry and decide where to focus his efforts: the suppliers, the process, or the customers. How did you make the decision?
The response should include a reference list. One-inch margins, Using Times New Roman 12 pnt font, double-space and APA style of writing and citations.
Attachment:- Case-Study.rar