Improving the time to repair golf clubs. The Ping Company makes custom-built golf clubs and competes in the $4 billion golf equipment industry. To improve its business processes, Ping decided to seek ISO 9001 certification.30 As part of this process, a study of the time it took to repair golf clubs that were sent to the company by mail determined that 16% of orders were sent back to the customers in 5 days or less. Ping examined the processing of repair orders and made changes. Following the changes, 90% of orders were completed within 5 days. Assume that each of the estimated percents is based on a random sample of 200 orders.
(a) How many orders were completed in 5 days or less before the changes? Give a 95% confidence interval for the proportion of orders completed in this time.
(b) Do the same for orders after the changes.
(c) Give a 95% confidence interval for the improvement. Express this both for a difference in proportions and for a difference in percents.