How kpivs and kpovs relate to possible customer ctqs


Problem:

An important part of a project is to identify the key process input variables (KPIV) and key process output variables (KPOV). Suppose that you are in charge of a hospital emergency room.

Required:

Question 1) Discuss the KPIVs and KPOVs for this business.

Question 2) How do they relate to possible customer CTQs? Explain the solution in detail.

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