Question: Answer the questions in detail and use the articles as references
1) Select scholarly materials to add to the Human Factors library with regard to the topics from Difficult Conversations. You may also select journal articles or scholarly lectures (in print or video format)
Additionally you need to answer the following questions about the materials:
2) Why did you select this material (e.g. it has professional or personal meaning/usefulness)?
3) How is this material relevant to the topic(s) discussed in your summary of Difficult Conversations?
4) In what way does this material enhance the other Human Factors concepts discussed in Difficult Conversations?
5) What ideas or concepts in the material would need further research/clarification?
6) If you were to present this material and its relevance to the book, Difficult Conversations, what aspects of it would you highlight to the class?
To present the materials you selected write down the reference for each of the items practicing proper APA format for citing sources. When answering the above questions address all three materials together, just make it clear, which item you are referring to by properly citing it.
Articles: 1. Navigating difficult conversations: the role of selfmonitoring and reflection-in-action (By Anita Cheng, Kori LaDonna, Sayra Cristancho & Stella Ng)
2. We've All Been There - Conducting effective difficult conversations (By Catherine B. Soehner and Ann Darling)