The manager of a sales department must meet annual sales goals, manage personnel in the department, and develop and deliver product training for clients. How is this type of operations management different from project management? Address each of the following issues in your answer:
• How is the relationship between the operations manager and the sales staff different from the relationship between a project manager and the project team members?
• Which of the duties described above is most like project management and might be contracted to an outside firm?
• What is the biggest difference between project management and the sales manager's job?