1. a. Explain how unethical business practices degrade the quality of the experience customer has with a service or product. Give an example of a company that had unethical dealings.
b. How is the International organization for trying to encourage ethical Standardization business practices around the
2. In a process be out of control and still capable? Why yes or why not
3. What is the difference between an assignable cause and common cause?
4. What is meant by Type 1 error in the context of SPC?
5. Why do we use two charts (x bar and r bar) to find the process stability for variables?