How is employee performance assessed and managed at


These are research questions and do not belong to a case.

1. How is employee performance assessed and managed at T-mobile and Verizon?

2. What processes or systems are used to manage employee performance at each organization?

3. In what ways does their performance management system fit - or not fit - with their compensation policies and practices?

4. To what extent does T-mobile and Verizon emphasize performance-based pay toward their employee?

5. What types of pay-for-performance programs are used at each organization?

6. Do you think these programs are effective? Why or why not?

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Operation Management: How is employee performance assessed and managed at
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